Refund policy

Return & Refund Policy

We want you to be completely satisfied with your OLLOS+ purchase.

30-Day Satisfaction Guarantee

If you are not satisfied with OLLOS+, please contact us within 30 days of receiving your order at info@ollos.us. We will review your request and provide instructions regarding your refund or replacement.

Please do not return any product without contacting us first. Unauthorized returns may not be accepted.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If your order is damaged, defective, or you received the wrong item, contact us as soon as possible at info@ollos.us and include your order number and, when applicable, photos of the item received.

Refunds

Once your refund is approved, it will be issued to your original payment method. Please allow several business days for your bank or credit card company to process and post the refund.

Shipping Charges

Shipping Charges

Shipping charges are not included in the refund and are non-refundable. If a product return is required, the customer is responsible for all return shipping costs. We do not provide prepaid return shipping labels, except when the product received is damaged, defective, or incorrect.

Contact

For questions regarding returns or refunds, contact us at info@ollos.us