Terms of service

OVERVIEW

Welcome to Zöoki Pets! The terms “we”, “us” and “our” refer to Zöoki Pets. Zöoki Pets operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a personalized shopping experience (the “Services”). Zöoki Pets uses the Shopify platform, which enables us to provide the Services.

The terms and conditions below, together with the policies referenced in them (the “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services. Please read these Terms carefully, as they contain important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or the Privacy Policy, you must not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you have reached the legal age of majority in your state or province of residence and consent to allow your minor children to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing any products or services we offer, you may be asked to provide information such as your email address and billing, payment and shipping information. You represent and warrant that all information you provide in our stores is accurate, current and complete, and that you have all rights necessary to provide it.

You are solely responsible for the security of your account credentials and all activity associated with your account. You may not transfer, sell, assign or license your account to another person.

SECTION 2 - OUR PRODUCTS

We have made every effort to accurately present our products and services in our online stores. However, product colors or appearance may differ from what appears on your screen because of the device you use to access the store and its settings and configuration.

We do not guarantee that the appearance or quality of products or services you purchase will meet your expectations or be identical to what is presented or displayed in our online stores.

All product descriptions may change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of products we offer to any person, geographic region or jurisdiction on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you make an offer to purchase. Zöoki Pets reserves the right to accept or decline your order for any reason, at its discretion. Your order is considered accepted only after written confirmation from Zöoki Pets. We must receive and process your payment before your order is confirmed. Please review your order carefully before submitting it, as Zöoki Pets may not be able to accept cancellation requests once the order is confirmed. If we decline, change or cancel your order, we will attempt to contact you using the email address, billing address and/or telephone number provided with the order.

Your purchases are subject to the return or exchange conditions in our Refund Policy. You represent and warrant that your purchases are for personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions may change without notice. The price charged for a product or service will be the price in effect when you place your order and will be stated in your order confirmation email. Unless expressly stated otherwise, displayed prices do not include taxes, shipping charges, handling charges, customs duties or import charges.

Prices displayed in our online stores may differ from prices offered in our physical stores or on other online platforms operated by third parties. From time to time, we may offer promotions on our Services that affect pricing and are governed by separate terms and conditions. If a promotion's terms conflict with these Terms, the promotion's terms will prevail.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made in our stores. You agree to promptly update your information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that: (i) your credit card information is accurate, correct and complete; (ii) you are authorized to use that card for the purchase; (iii) charges you incur will be honored by your card issuer; and (iv) you will pay the charges incurred at the displayed prices, including shipping and handling charges and all applicable taxes.

SECTION 5 - SHIPPING AND DELIVERY

We are not responsible for shipping or delivery delays. All stated delivery times are estimates and are not guaranteed. We disclaim responsibility for delays caused by carriers, customs procedures or any event beyond our control. Once products are handed over to the carrier, title and risk of loss transfer to you.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including without limitation all registered trademarks, trademarks, text, displays, images, graphics, product reviews, videos and audio content, and their design, selection and arrangement, are the exclusive property of Zöoki Pets, its affiliates or its licensors. They are protected by United States and foreign patent, copyright and intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit any material on the Services without our prior written consent. Except as expressly provided in these Terms, nothing grants you a license or other right to any patent, trademark, copyright or other intellectual property of Zöoki Pets, Shopify or any third party. Unauthorized use of the Services may violate federal and state intellectual property laws. Zöoki Pets reserves all rights not expressly granted in these Terms.

The names, logos, product and service names, designs and slogans of Zöoki Pets are trademarks of Zöoki Pets, its affiliates or its licensors. You may not use them without Zöoki Pets' prior written permission. The Shopify name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS

You may use customer tools provided by third parties as part of the Services that we do not monitor and over which we have no control or input.

You acknowledge and agree that we provide access to these tools “as is” and “as available”, without warranties, representations or conditions of any kind and without our endorsement. We disclaim all liability arising from or relating to your use of optional third-party tools.

Your use of optional tools offered on the site is entirely at your own risk and discretion. You are responsible for ensuring that you are familiar with and approve the terms governing those tools, as defined by the relevant third-party providers.

In the future, we may also offer new features through the Services, including new tools and resources. These features will be considered part of the Services and will be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including integrated third-party functionality. We are not responsible for reviewing or evaluating the content or accuracy of third-party materials or websites you choose to access. If you leave the Services to access these materials or websites, you do so at your own risk.

We disclaim liability for harm or damage related to your access to third-party websites or your purchase or use of products, services, resources or content on those websites. Please carefully review third parties' policies and practices and make sure you understand them before entering into any transaction. Claims, complaints, concerns or questions about third-party products and services should be directed to the relevant third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

[NOTE TO MERCHANT: This section accurately describes the relationship between Shopify and your store and must not be removed or modified.]

Zöoki Pets is powered by Shopify, which enables us to offer the Services to you. However, any sale or purchase made in our Store is directly with Zöoki Pets. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Zöoki Pets, including any damage, injury or loss resulting from products or services purchased. You hereby expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchase and transaction with Zöoki Pets.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may also be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services to provide and improve them. Information you submit to the Services will be transmitted to and shared with Shopify and with third parties that may be located in countries other than your country of residence to provide the services to you. See our Privacy Policy for details on how we, Shopify and our partners use your personal information.

SECTION 11 - FEEDBACK

If you submit, upload, publish, email or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, non-exclusive license to use, reproduce, modify, publish, distribute and display that Feedback for any purpose, including commercial purposes. For example, we may use our rights under this license to operate, provide, evaluate, improve and promote the Services and to fulfill our obligations and exercise our rights under these Terms.

You also represent and warrant that: (i) you own or have all necessary rights to the Feedback; (ii) you have disclosed any compensation or incentive received in connection with submitting your Feedback; and (iii) your Feedback complies with these Terms. We are not and will not be obligated (1) to keep your Feedback confidential; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.

We may, but are not obligated to, monitor, edit or remove Feedback that we determine, at our sole discretion, is unlawful, offensive, threatening, defamatory, libelous, pornographic, obscene or otherwise objectionable, or infringes any party's intellectual property rights or these Terms.

You agree that your Feedback will not violate third-party rights, including copyright, trademark, data protection, personality rights or other personal or proprietary rights. You also agree that your Feedback will not contain defamatory, unlawful, abusive or obscene statements, or any computer virus or malware that could affect the operation of the Services or a related website. You may not use a false email address, impersonate another person or mislead us or third parties about the origin of Feedback. You are solely responsible for your Feedback and its accuracy. We disclaim responsibility and liability for Feedback posted by you or a third party.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on the Services may contain typographical errors, inaccuracies or omissions, including in product descriptions, prices, promotions, offers, shipping charges, transit times or product availability. We reserve the right to correct errors, inaccuracies or omissions, change or update information, or cancel orders if information is inaccurate, at any time without prior notice, including after you submit your order.

SECTION 13 - PROHIBITED USES

You may access and use the Services only for lawful purposes. You are strictly prohibited from accessing or using the Services, directly or indirectly: (a) for unlawful or malicious purposes; (b) in violation of any international, federal, provincial, state or local regulation, rule or law; (c) in a manner that infringes the intellectual property rights of Zöoki Pets, Shopify or third parties; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or injure our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use or reuse content that does not comply with these Terms; (g) to transmit or cause the sending of advertising or promotional material, including spam, chain letters, junk mail or similar solicitations; (h) to impersonate or attempt to impersonate any person or entity; or (i) to engage in conduct that restricts or interferes with others' use or enjoyment of the Services or that, in our judgment, could harm Zöoki Pets, Shopify or users of the Services or expose them to liability.

You further agree not to: (a) upload or transmit viruses or other malicious code that could affect the functioning or operation of the Services; (b) reproduce, duplicate, copy, scrape, sell, resell or exploit any part of the Services; (c) collect or track other people's personal information; (d) engage in spam, phishing, pharming or pretexting through the Services; (e) use robots, spiders, scraping tools, data collection or extraction tools, automated devices, AI tools (including agentic AI) or any automated or manual means to access the Services; or (f) interfere with, circumvent or disable security or authorization features, robot exclusion headers or other measures we implement to restrict access to the Services. We reserve the right to suspend, disable or terminate your account at any time without notice if we determine that you have violated any provision of these Terms.

SECTION 14 - AGENTS

14.1 This section (“Agent Terms”) applies if you use, authorize, enable or cause the deployment of an Agent to access, use or interact with the Services. An “Agent” means software or a service acting autonomously or semi-autonomously on behalf of, or at the direction of, a person or entity, and capable of running on a device owned or used by a person without direct supervision.

14.2 No Agent may access, use or interact with the Services unless it identifies itself at all times and operates in strict compliance with the conditions in Section 14.4 below. In addition, no Agent may access, use or interact with the Services if we have asked that Agent to refrain from accessing, using or interacting with any service.

14.3 We may limit, including through technical measures, whether and how an Agent accesses, uses and interacts with the Services.

14.4 Agents must: (i) in all HTTP/HTTPS requests, indicate that the request originates from an Agent and disclose the Agent's name by including “Agent/[agent name]” in the user-agent string; (ii) not conceal or disguise that access, use or interactions originate from an Agent, including by (a) imitating human behavior or interaction patterns or (b) bypassing or completing CAPTCHAs or measures intended to distinguish computer use from human use; (iii) truthfully answer questions or prompts intended to determine whether interactions originate from a human or computer; and (iv) not circumvent or avoid measures intended to block, limit, modify or control Agents' access, use or interactions with the Services.

SECTION 15 - TERMINATION

We reserve the right to terminate this agreement or your access to the Services, or any part of them, at our sole discretion, at any time without notice. You remain responsible for all amounts due up to and including the termination date.

The following sections survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provision that by its nature should survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES

Information presented on or through the Services is provided for general information only. We do not warrant its accuracy, completeness or usefulness. Any reliance you place on this information is strictly at your own risk. We disclaim responsibility and liability for consequences arising from reliance on this information by you, any other visitor to the Services or anyone informed of its contents.

EXCEPT AS EXPRESSLY STATED BY [MERCHANT], THE SERVICES AND ALL PRODUCTS PROVIDED THROUGH THEM ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT WARRANTIES, REPRESENTATIONS OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE EXCLUSION OF IMPLIED OR OTHER WARRANTIES, SO THIS DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 17 - LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL [MERCHANT], OUR PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM OR DIRECT, INDIRECT, INCIDENTAL, EXEMPLARY, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION LOST PROFITS, REVENUE, SAVINGS OR DATA, REPLACEMENT COSTS OR SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS OBTAINED THROUGH THE SERVICES, OR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING WITHOUT LIMITATION ERRORS OR OMISSIONS IN CONTENT OR LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF USING THE SERVICES OR CONTENT OR PRODUCTS POSTED, TRANSMITTED OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

SECTION 18 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Zöoki Pets, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any loss, damage, liability or claim, including reasonable attorneys' fees, owed to a third party and arising from (1) your breach of these Terms or documents incorporated by reference; (2) your violation of law or third-party rights; or (3) your access to and use of the Services.

We will notify you of claims covered by this indemnity, but a failure to give prompt notice does not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of a claim at your expense, including selecting legal counsel, but will not settle a claim imposing non-monetary obligations on you without your consent, which you may not unreasonably withhold. You will cooperate in defending indemnified claims, including by providing relevant documents.

SECTION 19 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision remains enforceable to the maximum extent permitted by applicable law, and the unenforceable portion is deemed severed from these Terms. That determination does not affect the validity or enforceability of the remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

A failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with policies or operating rules we post on this site or concerning the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service. They supersede prior or contemporaneous agreements, communications and proposals, oral or written, between you and us, including prior versions of these Terms.

Any ambiguity in interpreting these Terms will not be construed against the drafting party.

SECTION 21 - ASSIGNMENT

You may not delegate, transfer or assign this agreement or your rights or obligations under these Terms without our prior written consent. Any attempted unauthorized assignment is null and void. We may transfer, assign or delegate these Terms and our rights and obligations without your consent or prior notice.

SECTION 22 - GOVERNING LAW

These Terms and any separate agreements under which we provide the Services are governed by and construed in accordance with federal laws and the laws of the states or territories of the courts of competent jurisdiction where Zöoki Pets has its headquarters. You and Zöoki Pets expressly consent to the territorial and personal jurisdiction of those courts.

SECTION 23 - HEADINGS

Headings in this agreement are included for convenience only and do not affect or limit the interpretation of these Terms.

SECTION 24 - CHANGES TO THE TERMS OF SERVICE

You may review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes on our website. You are responsible for checking our website periodically for changes. We will notify you of material changes to these Terms as required by applicable law, and those changes take effect on the date stated in the notice. Your continued use of or access to the Services after changes are posted constitutes acceptance of those changes.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms should be sent to us at info@ollos.us.