Shipping policy

Shipping Policy

Order Processing

Orders are typically processed within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Within the United States

We ship OLLOS+ throughout the United States. We offer free shipping on OLLOS+ orders throughout the United States..

Delivery Times

Delivery times vary depending on the destination and shipping service selected. Estimated delivery dates are provided when available, but they are estimates and are not guaranteed.

Tracking

When tracking is available, you will receive tracking information once your order has been shipped.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. Zooki Pets is not responsible for delays or failed deliveries resulting from an incorrect or incomplete address provided at checkout.

Lost, Damaged or Incorrect Orders

If your order arrives damaged, you receive the wrong product, or you believe your shipment has been lost, please contact us at info@ollos.us with your order number and details of the issue. We will review the situation and assist you.

Returns and Shipping Costs

If a return is required, return shipping costs are the responsibility of the customer unless the product received was damaged, defective, or incorrect.

Questions

For questions regarding shipping or delivery, please contact us at info@ollos.us.